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Ninoy Aquino International Airport
This Manila-based airport struggles with the 32 million passengers who use its facility each year. That shouldn’t come as a shock, though, considering it only has the capacity for 6 million passengers, according to CNBC. In 2013, Ninoy was given the title of the world’s worst airport by The Guide to Sleeping in Airports, which asks travelers to rank airports based on comfort, conveniences, cleanliness, and customer service.
Travelers complained about the airport’s rundown facilities, impolite staff and officials, and long wait times. There is, however, some good news for this Philippines airport: CNBC writes that the government there is planning to build a new one, which it hopes to have up and running in five years.
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Charles De Gaulle
This poor Paris-based airport does not have a good reputation. In fact, it has one of the worst. “By far the most chaotic and unruly airport in the world. The staff are impolite and sometimes even refuse to speak to you in English even if they seem to understand what you are saying. And God forbid if you land in T1 and have to connect through T3: The two terminals are a kilometer (.6 miles) apart, but the walk between them is around 3 kilometers (1.9 miles) long,” Bertrand D’Souza, editor of Overdrive, wrote in an article for Forbes India.
In addition, Jalopnik asked its readers for input on the world’s worst airports, and Charles De Gaulle took the No. 2 spot. Feedback stated that the airport is the worst in Europe, horribly unorganized, has terrible customer service, and has very few seats.
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Los Angeles International
You would think that one of the world’s largest airports would also be one of the best. But that isn’t the case for this Los Angeles airport, which is the sixth-busiest airport in the world and third in the United States, according to LAX’s website. In 2013, Los Angeles International served nearly 66.7 million passengers and handled 614,917 aircraft operations. Unfortunately, many of those passengers weren’t happy customers.
Comments on SkyTrax, a site that details air travel ratings and reviews, describe the building as being messy and chaotic. In addition, one review said there is no sense of urgency among the staff, while another said the airport lacks shops, restaurants, and seating. The airport currently has a 4.3 out of 10 SkyTrax ranking.